ESIC appointment guide

Getting seen at an ESIC facility is easier when you know how the system is organised. This guide covers the general process for outpatient (OPD) visits, how referrals work, and what to expect from online appointment options. Exact procedures differ between facilities and can change, so always confirm with the facility or on esic.gov.in.

Step 1: Know where to go

For everyday illnesses, your first stop is usually the ESI dispensary you are attached to. Specialist care at an ESIC or ESIS hospital generally needs a referral from that dispensary, except in emergencies. If you are unsure which facility is yours, read how to find an ESIC hospital or search the Facility Finder.

Step 2: Book or register

Walk-in OPD registration

Most ESIC facilities run OPD registration counters during OPD hours. You show your ESIC identity details, you are registered for the day, and you are directed to the right department. Arrive early; queues are often longest in the first hours of the day.

Online appointments

ESIC has offered online OPD appointment booking for many of its hospitals through its official website and mobile channels. Availability varies by facility and the steps can change as ESIC updates its systems, so:

• Check esic.gov.in for the current appointment option and the official app;
• Use only official ESIC or Government of India channels to book. Health Bridge does not book appointments and never charges for them;
• Keep your insurance number and registered mobile number handy, as they are usually needed to book;
• Save or screenshot your booking confirmation and show it at the facility.

Step 3: At the facility

1. Registration. Go to the OPD registration or appointment counter. Show your e-Pehchan card or insurance number and photo ID.
2. Department. You will be sent to the relevant department. If you are not sure which department you need, ask the registration desk; the assistant can also explain which department is usually relevant for common problems (it does not diagnose).
3. Consultation. Tell the doctor your symptoms and show previous prescriptions or reports.
4. Tests and medicines. If tests are ordered, you will be told where and when to get them. Prescribed medicines are generally given from the facility's pharmacy.
5. Follow-up. Note the follow-up date and whether you need a new registration for it.

How do ESIC referrals work?

If your dispensary or hospital doctor decides you need care that is not available there, they issue a referral to another ESIC or ESIS hospital, or in some cases to a tie-up hospital. Keep these points in mind:

• Carry the original referral slip or letter to the hospital you are referred to;
• Check whether the referral has a validity period and go within that time;
• Ask the referring facility if anything else needs to be arranged before you go;
• Keep copies of all referral papers, reports and discharge summaries.

What should I carry to an ESIC appointment?

Typically: your ESIC e-Pehchan card or insurance number, a photo ID such as Aadhaar, any referral letter, previous prescriptions and reports, and your booking confirmation if you booked online. For family members, make sure they are registered on your ESIC record. Our full checklist is in documents required for ESIC services.

Tips for a smoother visit

• Check OPD timings and holidays for the facility before travelling;
• Write down your symptoms, how long you have had them, and any medicines you take;
• Ask for a written note of your follow-up date and instructions;
• If something is unclear, ask the facility's help desk or your ESIC branch office.

Do I need an ESIC appointment in an emergency?

No. In an emergency, go to the nearest hospital or call 112 without waiting for an appointment or referral.

Have a question we have not answered? See our FAQ.

Related ESIC guides: how to find an ESIC hospital, ESIC e-Pehchan card guide, ESIC benefits explained, documents required for ESIC. Quick reference: ESIC benefits at a glance · ESIC hospital and dispensary finder · all ESIC guides.

Source: ESIC (esic.gov.in) · Last reviewed: 25 September 2026 · Always confirm current rules on the official website