Give employees one reliable place for ESIC healthcare questions
ESIC Health Bridge helps your workforce find ESIC facilities, understand documents and next steps, and get help, so HR spends less time answering the same questions. You see aggregate trends, never individual health details.
The problem: the same ESIC questions, every week
"Where is the nearest ESIC hospital?"
Employees ask HR where to go, which dispensary they are attached to, or which hospital has a department they need.
"What should I carry?"
Visits get delayed because the e-Pehchan card, referral slip or dependant details were missing.
"What happens after a referral?"
Referrals, follow-ups and moving to a new city create confusion that lands on HR's desk.
How onboarding works
- Your organisation onboardsWe agree scope, locations and the plan that fits your workforce.
- Employees get accessEmployees receive access details and a short introduction to the service.
- Self-serve + helpdeskEmployees use the facility finder, guides and assistant, and can reach the helpdesk when they need a person (helpdesk scope depends on plan).
- Aggregate reportingHR receives anonymised, aggregate usage reports: what people needed help with, not who asked.
What the employer dashboard shows
Here is the kind of view HR gets. It is built only from aggregate counts and topics, with no names, employee IDs or conversation text.
Monthly overview · what each panel reports
Employees onboarded
Employees with active access, against the number your organisation made eligible.
Navigation requests
Count of facility, department and document lookups in the period.
Common questions
Question topics grouped and ranked by volume.
Most requested facilities
ESIC hospitals and dispensaries employees looked up most often.
Common problems
Recurring blockers, grouped by topic, so HR can act on them.
Unresolved queries
Topics escalated to the helpdesk that are still open.
Activity reports, not message forwarding
Instead of sending an alert for every interaction, the platform produces an aggregate daily or weekly report.
- Total queriesHow many questions were asked in the period.
- Most common questionsGrouped topics, ranked by volume.
- Unresolved questionsTopics the assistant could not answer or verify, so they can be followed up.
- Most searched facilitiesWhich ESIC facilities people looked for.
Pilots and case studies
When an organisation agrees, we publish pilot results in this format. We do not publish anything here until that permission is in place.
| Organisation | Name and sector, as approved by the organisation |
|---|---|
| Employees | Number of employees who had access |
| Pilot duration | Start and end dates |
| Results | Measured outcomes, with how each was calculated |
Testimonials
We only publish real feedback from real employees and HR teams, with their permission, and we don't publish anything we can't verify. If you've used ESIC Health Bridge, we'd like to hear how it went.
Plans for every size of workforce
Basic
₹999 / employee / year. ESIC guidance, facility information, WhatsApp/phone support and an annual basic report.
Professional
₹2,499 / employee / year. Helpdesk, referral and follow-up coordination, employer dashboard and monthly reports.
Enterprise
₹4,999 / employee / year. Dedicated account manager, multi-location management, advanced dashboard and analytics.
See how it would work for your team
Tell us about your workforce and locations, and we'll walk you through the service.