Compliance & accuracy
The commitments we make about independence, privacy, accurate information and honest claims.
What we are, and what we are not
| We are | We are not |
|---|---|
| An independent technology platform built by DoctorBrainAI.com, Jaipur | ESIC, a government body, or an official ESIC service |
| A guide to finding ESIC facilities and understanding processes | A hospital, clinic or healthcare provider |
| A source of general, plain-language information with official links | A source of medical advice, diagnosis or treatment |
| A service employers can offer their workforce | A way for employers to see individual employees' health questions |
| A helper that points you to where decisions are made | A body that decides eligibility, issues ESIC cards or approves claims |
ESIC non-affiliation
The Employees' State Insurance Corporation (ESIC) is a statutory body under the Ministry of Labour and Employment, Government of India. Health Bridge has no official relationship with ESIC. We reference the ESIC name and publicly available official information only to help people use their entitlements. We do not use ESIC or Government of India emblems, and we never present Health Bridge as an official channel. The official website is esic.gov.in.
DPDP Act 2023 alignment
Our handling of personal data is designed to align with India's Digital Personal Data Protection Act, 2023 and the rules made under it:
- A clear, plain-language notice of what we collect and why (Privacy Policy);
- Collection limited to what each purpose needs, and deletion or anonymisation when it is no longer needed;
- Ways to exercise your rights to access, correction, erasure, grievance redressal and nomination;
- Reasonable security safeguards, described honestly on our Security page;
- No sale of personal data.
Information accuracy policy
Wrong information about healthcare can send someone to the wrong place on a difficult day. We follow these rules:
- Every ESIC fact shows its source and a last-verified date, for example: "Source: ESIC · Last verified: 25 September 2026", with a link to the official page where one exists.
- The assistant never invents hospitals, dispensaries, departments, benefits, eligibility rules or appointment details. It answers only from information we have checked.
- When it cannot verify something, it says so plainly and points you to the official source or your ESIC office instead of guessing.
- We review published information regularly and correct errors promptly. If you spot one, please tell us through Support.
No medical diagnosis
The assistant and facility finder give navigation help, such as which type of facility or department is usually relevant and what documents to carry. They do not diagnose conditions or recommend treatment. For medical questions, consult a qualified doctor. In an emergency, call 112.
Aggregate-only employer reporting
Employers who subscribe receive aggregate, anonymised reports only, such as the number of employees onboarded, the number of navigation requests, and common question topics. Reports are designed so that individuals cannot be identified, and HR never receives an employee's individual health questions or searches.
Advertising and claims policy
Every number we publish, such as usage figures, facility counts or coverage statistics, must have a stated source or methodology. Official figures cite the official source and date. Our own figures state what was counted, over which period and how. If we cannot support a number, we do not publish it. Testimonials are published only with the permission of the person quoted and are never invented.
Contact
Questions about these commitments: docotorbrainai@gmail.com · +91 81122 31341